Privacy Policy and Security
We at AtoZatCost.com respect your privacy concerns and security issues, so we have clearly stated policies to address the same. You can view our privacy policy here and our security statement here.
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How to use the Shopping Cart?
Our ordering process is pretty simple. Once you are in the product details page, you have an option of choosing the item (and gift wrap/ card, if applicable) you are interested in purchasing. Just check the item you are interested in buying and either checkout or continue shopping, and the item will be added to your basket.
Once you have decided to checkout, you will be asked for your email address and password if you are a returning customer, or you will be asked for the above, and your shipping and billing details if you are a new customer. Just fill in the required info and proceed.
That's it! We will process your order once we receive the same. Items in stock will usually be shipped the same or next business day, and other items will be shipped usually within 24-48 hours after receiving the order. If items are not in stock or there is some other problem, you will get an email advising you of the same.
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How do I create an account?
If you are ordering for the first time, you need to create an account. If you wish to sign up for the membership program, your account will be created once you sign up for the same and your credit card has been charged. If you do not wish to become a member, the account can be created once you have decided to purchase something from the site, and will be asked for your info at the checkout.
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How do I change my account info?
You can change your account info at the checkout, once you login by entering your email address and password. The next screen will come up with your previous details that you entered. You can edit some or all the info and proceed. The new info will be saved.
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I forgot my password
Forgot your password? No problem. Just send us an email to password@atozatcost.com and we will email you the same to your email address on file.
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How do I check my order status?
Just click the button on the top right corner that says "order status" and login to find the status of your order. Or click on this link.
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How do I track my order?
If you already got an email from us with your tracking number, please go the the UPS, Fedex or other carriers website and check when you can expect your shipment. If you did not get a tracking number as yet, then please check your order status by clicking on the link.
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My order hasn't arrived !
If it has been over 10 days since you placed the order, and you did not receive the package, there can be a few difference scenario's:
> If you did not get an email from us within 24 hours acknowledging your order:
It is possible in rare cases, due to technical problems, your order was not received by us. Please send us an email to service@atozatcost.com with such problems.
> If you got an email confirming the receipt of your order info, but didn't get your tracking number:
You can check your order status by clicking on the link at the top right corner of any page on our website.
> If you got an email with your tracking number:
Please check the above FAQ-"How do I track my order". If you feel the shipping carrier has lost your package, please send us an email to service@atozatcost.com with your name and order date.
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How do I cancel my order?
Due to the nature of our business, selling items at cost or at a very small markup, you cannot cancel an order once it has been shipped. After it has been shipped, you our Terms of Sale policies take effect. If you have just placed an order and it has not yet been processed, you can call us at 732-246-7500 (Mon-Fri 9am-5.30pm EST) and cancel your order. After business hours, you can send us an email to sales@atozatcost.com . 
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How long will it take before orders are processed and shipped?
Generally, orders that are received before 3 PM Eastern Standard Time are processed within 24-48 hours. Processing time also depends on the information you have provided about your credit card , billing and shipping information and whether the information is accurate. Allow 2-7 business days after the order has been shipped to actually receive the order, of ordering by standard UPS Ground service.
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What are the shipping charges?
Please see our shipping information table.
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Does Atozatcost.com ship Internationally?
Sorry no international orders at this time.
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What if I have a Special order?
We offer a wide variety of products. Not all of the items are listed in our website. If you don't see the book or fragrance you need email us at books@atozatcost.com, or fragrances@atozatcost.com and we shall let you know with price and availability.
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What is your return policy?
For more information please see our return policy.
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Can I have my order delivered to a PO Box and do you ship overnight?
No we dot ship to Post Office box addresses since UPS does not deliver packages to post office boxes. 
We do ship overnight if the item ordered is in stock. The shipping charges depend on the weight of the merchandise and its destination.

What do you mean by "At Cost"
Please click on the link to see what we mean by At Cost
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What if I do not want to become a member?
If you do not want to become a member, you can still buy products from our site at non-member prices. You will be paying a small markup over cost. 
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What payment choices do I have?
We accept only major credit cards at this time. VISA, Mastercard, Discover and American Express only.
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When will my card be charged?
When you sign up for the membership program, your card is charged immediately. But when you place an order, your card is charged only when the actual order is shipped.
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How about sales tax?
We do not charge sales tax for orders outside New Jersey. As we are located in NJ, we will charge 6% Sales Tax as per the law.
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I have a question about the amount charged on my last order...
Please send an email to billing@atozatcost.com with your name, order number and problem, and we will look into the matter ASAP and get back to you via email.
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